Cast Natural Stone products are under warranty for 30 years from the date of purchase when installed in conformance to local building codes and manufacturer's instructions. Norse Building Products, Inc. will replace any material deemed defective at no charge. This warranty is limited to the original purchase and may not be transferred to any subsequent owner.
This warranty does not cover damage resulting from faulty or improper installation, settlement to the building or other wall movement, discoloration due to airborne contaminates, exposure to chemicals or paint, damage from directly applied high pressure water, use of non-breathable sealer; normal weathering of surface, efflorescence, oxidation or other causes beyond control of the manufacturer. Salts and de-icing products can damage any masonry products; such damage is not covered under warranty.
This warranty covers only manufacturing defects in Cast Natural Stone manufactured by Norse Building Products, Inc. Norse Building Products, Inc. is not responsible for labor costs incurred in removal and replacement of defective products. This warranty applies only to materials and does not apply in any way to installation guidelines or recommendations. Hearth pieces are not warranted for use on the ground, outdoor use or as a surface subject to foot or vehicular traffic.
Norse Building Products, Inc. reserves the right to make product changes or discontinue any products. If a product covered by this warranty is not available, Norse shall have the right to substitute products that, in Norse’s sole judgment, are of equal quality or price. Norse shall also have the right to refund original purchase price if original products are not available or replacement is not deemed viable.
*NOTE ABOUT EFFLORESCENCE: Efflorescence is a whitish, powder-like deposit that sometimes appear on the surface of stone veneer. It may appear immediately or within a short time after installation. Efflorescence is a normal occurrence in cement based products. It is a natural reaction to hydration of concrete, thus is not covered under our warranty. Left alone, normal exposure to the elements will dissipate (often within months) efflorescence. However, if you wish to remove the efflorescence before it naturally wears off, we recommend using a mild mix of vinegar and water (1 part vinegar and 4 parts water) to wipe the efflorescence away. Do not use a wire brush or any caustic acid. To prevent reappearance, you may want to use a non-breathable sealer.
Stone should be applied when the temperature is above 45 degrees or in a heated environment.
Stones may ship before completely dry. This may result in an initial slightly wet appearance. Stone will dry to proper color within 7 to 10 days.